The second option will add the mailbox so that you are "acting" as this particular mailbox. Also, your shared mailbox sent mail and deleted mail will always be in your personal sent and deleted mail folders. You will be able to read email from the shared mailbox but whenever you want to send an email "from" the shared mail box, you would always have to click on "from" button and drop the box down from your personal email to the shared mailbox email. The first option will add the mailbox more for viewing purposes. This KB is to distinguish the differences/ advantages of using one way over the other, and then instruct a user how to connect a shared mailbox using either way. When your message is ready to go, click Send.There are two ways to add a shared mailbox in Outlook (Duke-supported versions of Outlook). In the future, the name is cached so it resolves quickly. The first time you enter a person’s name, Outlook on the web searches for that person’s address. To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the To or Cc box. The next time you reply from the shared mailbox, its address will appear as an option in the From drop-down list. Right-click the From address and choose Remove. The first time you use the shared mailbox, you need to add the address to the options available in the From drop-down list: This option shows you that the people who receive the email message will see it comes from the shared mailbox and not from your own email account. A new message form opens in the reading pane.Īt the top of the message, choose > Show From. To remove it, right-click the shared mailbox, and then click Remove shared folder.Ĭhoose New mail above the folder list.
You also can remove the shared mailbox from your Folder list. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. Or, type the name of the shared mailbox you are a member of, such as shared mailbox displays in your Folder list in Outlook on the web. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Sign in to your account in Outlook on the web.įor Exchange Online mailboxes, right-click Folders in the left navigation pane, and then choose Add shared folder. For Exchange on-premises mailboxes, right-click the name of your primary mailbox (such as Molly Dempsey) in the left navigation pane, and then choose Add shared folder.
After you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web. If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method.
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